Privacy Policy

1. Introduction

CollectivePlaza ("we," "our," or "us") is dedicated to maintaining your privacy. This Privacy Policy outlines our practices regarding the collection, utilization, sharing, and preservation of your data when you engage with our website collectiveplaza.site or avail our yacht charter services.

By accessing and utilizing our offerings, you agree to the data handling procedures outlined in this document. This policy is in compliance with privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

The personal data we gather is provided by you voluntarily in instances such as:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletter subscription
• Completing website forms
• Taking part in surveys or promotional events

The types of information we may request include:

• Identification and contact details (email, phone number, physical address)
• Financial details for payments (conducted securely through external service providers)
• Preferences and specifications for yacht charters
• Contact information for emergencies
• Food preferences or health information (if given)

2.2 Automatically Collected Information

While you navigate our website, we automatically amass certain details about your device and how you use our site:

• IP address and geographical data
• Web browser specifics
• Visited pages and duration of site visit
• Source websites
• Device specifics (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

Cookies and similar tracking mechanisms are utilized to improve your online experience with us. These technologies allow us to:

• Store your preferences
• Analyze site performance and usage statistics
• Deliver personalized content
• Enhance our services

Your preferences concerning cookies can be modified in your browser's settings or through our cookie consent notification.

3. How We Use Your Information

The personal data we collect is used for functions such as:

• Service Provision: To deliver yacht charter services, manage bookings, and dialogue with you about your reservations
• Client Support: To address your inquiries and offer assistance when required
• Financial Transactions: For processing payment particulars and handling invoices
• Safety and Protection: In guarding our operations and warding off deceptive practices
• Promotion: For sending out marketing materials and information upon receiving your consent
• Website Development: To assess how our site is used and enhance its functionality
• Adhering to Law: To comply with legal and regulatory obligations

4. Information Sharing and Disclosure

Your personal data is neither sold to nor exchanged or leased with external entities. We may disclose your details in specific scenarios:

4.1 Service Providers

We may share data with approved external service providers who support us in various operations such as: payment processing, website hosting and upkeep, email marketing, analytics, client service support.

4.2 Legal Obligations

Your details may be shared when mandated by law or in response to legal proceedings, court directives, emergencies, or for probing suspected fraudulent activities or breaches of law.

4.3 Business Transactions

If our company undergoes a merger, acquisition, or asset sale, your personal information might be part of the transferred assets.

5. Data Security

To protect your personal information against unauthorized access, changes, exposure, or destruction, we uphold appropriate security protocols, which include encryption, secure servers, controlled access, consistent evaluations, and staff training.

Nevertheless, the safeguarding of data transmitted over the internet or stored electronically cannot be assured to be infallible. We cannot warrant the absolute security of your data.

6. Data Retention

We retain your personal data just as long as it is necessary for fulfilling the purposes it was collected for or as prescribed by law. Typical retention periods are:

• Yacht charter bookings: 7 years for tax and legal purposes
• Marketing communications: Until opting out or account deletion
• Web analytics: 26 months
• Client assistance: 3 years following the last interaction

7. Your Rights and Choices

You have certain rights concerning the access to, adjustment of, deletion of (as per prevailing laws), portability of, opting out of marketing communications, and control over cookies. You may exercise these rights by reaching out to us with the contact details provided.

8. Third-Party Services

8.1 Google Analytics

Website usage analytics is conducted using Google Analytics. Opt-out is possible via the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our site may contain links to social media platforms which have distinct privacy guidelines.

8.3 Payment Processors

Financial transactions are managed by third-party payment systems adhering to the PCI DSS standard.

9. International Data Transfers

Your information may be transferred to, and processed in countries other than Germany, with suitable safeguards in place in line with applicable data privacy regulations.

10. Children’s Privacy

We do not intentionally collect data from individuals under the age of 13 as our services are not designed for this demographic. If a child is suspected to have provided data, please contact us without delay.

11. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect new practices or legal conditions. Changes will be communicated by updating the policy on our site, sending notices to registered users, or posting a notification on our website. Continuation of service use after the effective date implies acceptance of the new terms.

12. Contact Information

For inquiries regarding this Privacy Policy or our data handling protocols, please reach out to us:

13. Compliance with Google Ads User Consent Policy

We adhere to Google Ads user consent policy. Adjustments to cookie/tracking preferences can be made at any moment via our cookie settings.